Export Email fields disappear

Posted over 3 years ago by Glen Gillmore

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Glen Gillmore

Occasionally, particularly with new schedules, I set up the Export Email fields and manually export to verify the sent email works and looks the way I want it to. I receive the email and attachment. When I go back into the Export Email configuration all of the email header information and the email body disappears. I am on version 14.3.5

3 Votes

5 Comments

Angela Demmer posted almost 3 years ago

Same issue here. It will run, but the email tab is blank and the email does not go out. Been using the product for a long time without issue. Version 14.1.4. I have dozens of reports. And, it doesn't seem to fix if you just rebuild it. I went back in after rebuilding the scheduled report and same thing. How do you change the database?

0 Votes

Jvan Jordan posted almost 3 years ago

I'm looking for a fix too. Tried to repair and reinstall the software but didnt work.

Also I tried with a new database: this worked. So the problem seems to be in the database itself.

Version 14.1.3

0 Votes

JUSTIN N posted about 3 years ago

Looking for a solution if anyone has a fix.

Having to rebuild email section anytime we need to change a parameter is not ideal.

v14.3.5

0 Votes

Glen Gillmore posted over 3 years ago

I've discovered that the job will run without a problem until I reopen the job configuration. Then I need to rebuild the email template each time.

2 Votes

Glen Gillmore posted over 3 years ago

I did try to repair the installation, with no change in the problem. I'm on the PRO version.

1 Votes