I've set up 6 schedules to export/email at specific intervals. I had set some of them to send out on the 1st of the month at 8am. I checked this morning and they had not exported/emailed at that time, so I had to manually export them. Is there a step I'm missing that will allow these to send automatically?
Crystal Delivery Pro - Version 10.5.6
Time Zone: EDT (so it shouldve worked in time zone or UTC if it goes off of that)
2 Votes
10 Comments
Sorted by
G
Gerald Kuiperposted
over 5 years ago
Was there a solution to this issue? I am also seeing this problem at my end here.
0 Votes
J
John Zimmermanposted
almost 6 years ago
The scheduled running of reports has been spotty at best. I had a job running (on Pro) just fine and assumed that I had sussed the scheduling of reports however after I added a bunch of reports the original (and all other) reports would not run/export as scheduled. I can export the reports manually, but as on a schedule (which was a major reason for the purchase of Crystal Delivery Pro) not so much.
I am running the service under a defined administrative user. The error I am getting is:
If you would share that with me, I can get some insight to what the problem might be.
Jeff - has your issue be solved? If you are running Crystal Delivery Pro, Mapped Drives are not supported on Pro, please make sure you use the full path such as \\myserver\path\to\report.rpt for your report and export destinations.
Best,
John
0 Votes
J
Jen Annandaleposted
over 6 years ago
Thanks Jeff. I am not able to have a dedicated account unfortunately. I have previously got the reports to run on my own account.
I have moved the original .rpt file to a folder within the Crystal Delivery location but this has not worked either. My question is why is there no task scheduled for Crystal Delivery to run? This may well be the reason it's not firing.
0 Votes
J
Jeff Curtisposted
over 6 years ago
Jen,
Things that worked for me:
1) Moving the report I'm running and the export file locally to wherever Crystal Delivery is running. I ran a similar software years ago that bringing things that may have been on remote destinations local helped.
2) What was mentioned above, changing the service to use a dedicated account
0 Votes
J
Jen Annandaleposted
over 6 years ago
I have the same problem. Have just upgraded to standard version but now nothing runs.
I don't seem to have a crystal process or a log file as mentioned above.
I have relaunched the application and re-created a number of reports in-case I missed something.
Please advise?
0 Votes
John - Groff Automationposted
over 6 years ago
Admin
If you would like to submit the log file via support ticket, you can email it to support@ and I can take a look.
0 Votes
John - Groff Automationposted
over 6 years ago
Admin
Log Instructions:
The Service Log file is located in the below directory:
John, thanks for your reply. It was running on a local system account, so I moved it over to my account. The export isn't running automatically still.
I can manually run the export all the time and it e-mails just fine, its just something is stopping it from auto-exporting (and e-mailing).
Are there logs anywhere where I can see if it is permissions? I would think a domain permission issue would also stop it from being manually run..
0 Votes
John - Groff Automationposted
over 6 years ago
Admin
It is possible that there was some sort of of issue with the export related to permissions. Please check out the following solution article here on domain permissions for Pro. This most likely is your issue.
I've set up 6 schedules to export/email at specific intervals. I had set some of them to send out on the 1st of the month at 8am. I checked this morning and they had not exported/emailed at that time, so I had to manually export them. Is there a step I'm missing that will allow these to send automatically?
Crystal Delivery Pro - Version 10.5.6
Time Zone: EDT (so it shouldve worked in time zone or UTC if it goes off of that)
2 Votes
10 Comments
Gerald Kuiper posted over 5 years ago
Was there a solution to this issue? I am also seeing this problem at my end here.
0 Votes
John Zimmerman posted almost 6 years ago
The scheduled running of reports has been spotty at best. I had a job running (on Pro) just fine and assumed that I had sussed the scheduling of reports however after I added a bunch of reports the original (and all other) reports would not run/export as scheduled. I can export the reports manually, but as on a schedule (which was a major reason for the purchase of Crystal Delivery Pro) not so much.
I am running the service under a defined administrative user. The error I am getting is:
3/18/2019 9:30:00 AM: MyJob->Execute: Load report failed.
3/18/2019 9:30:00 AM: Job Executed - Report ID: 2
Any help would be much appreciated.
Thanks.
0 Votes
John - Groff Automation posted over 6 years ago Admin
Hi Jen,
The error logs for the Standard version are located here:
C:\Users\<<your user>>\AppData\Roaming\Crystal Delivery\error.log
If you would share that with me, I can get some insight to what the problem might be.
Jeff - has your issue be solved? If you are running Crystal Delivery Pro, Mapped Drives are not supported on Pro, please make sure you use the full path such as \\myserver\path\to\report.rpt for your report and export destinations.
Best,
John
0 Votes
Jen Annandale posted over 6 years ago
Thanks Jeff. I am not able to have a dedicated account unfortunately. I have previously got the reports to run on my own account.
I have moved the original .rpt file to a folder within the Crystal Delivery location but this has not worked either.
My question is why is there no task scheduled for Crystal Delivery to run? This may well be the reason it's not firing.
0 Votes
Jeff Curtis posted over 6 years ago
Jen,
Things that worked for me:
1) Moving the report I'm running and the export file locally to wherever Crystal Delivery is running. I ran a similar software years ago that bringing things that may have been on remote destinations local helped.
2) What was mentioned above, changing the service to use a dedicated account
0 Votes
Jen Annandale posted over 6 years ago
I have the same problem. Have just upgraded to standard version but now nothing runs.
I don't seem to have a crystal process or a log file as mentioned above.
I have relaunched the application and re-created a number of reports in-case I missed something.
Please advise?
0 Votes
John - Groff Automation posted over 6 years ago Admin
If you would like to submit the log file via support ticket, you can email it to support@ and I can take a look.
0 Votes
John - Groff Automation posted over 6 years ago Admin
Log Instructions:
The Service Log file is located in the below directory:
C:\Program Files (x86)\Crystal Delivery\LogFile.txt
0 Votes
Jeff Curtis posted over 6 years ago
John, thanks for your reply. It was running on a local system account, so I moved it over to my account. The export isn't running automatically still.
I can manually run the export all the time and it e-mails just fine, its just something is stopping it from auto-exporting (and e-mailing).
Are there logs anywhere where I can see if it is permissions? I would think a domain permission issue would also stop it from being manually run..
0 Votes
John - Groff Automation posted over 6 years ago Admin
It is possible that there was some sort of of issue with the export related to permissions. Please check out the following solution article here on domain permissions for Pro. This most likely is your issue.
0 Votes
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