Installation Error: Could not verify serial number.

Modified on Fri, 3 Jan, 2020 at 3:29 PM


Problem

When installing Crystal Delivery, after adding in the Serial Number, a message pops up with the following error:



Solution

The machine you are installing Crystal Delivery on must have internet access to groffautomation.com


Tip: On the target install machine, open up a web browser and try to visit groffautomation.com.  If you are unable to load the website, you will not be able to install/activate Crystal Delivery.  If you are unable to access groffautomation.com, reach out to your systems / firewall administrator to ensure access is allowed such as through adding to a domain whitelist.


Once activated, the groffautomation.com domain does not need to remain whitelisted and can be removed, although this will prevent the auto-update functionality from working.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article