Installation Error: Could not verify serial number.

Modified on Fri, 03 Jan 2020 at 03:29 PM


When installing Crystal Delivery, after adding in the Serial Number, a message pops up with the following error:


The machine you are installing Crystal Delivery on must have internet access to

Tip: On the target install machine, open up a web browser and try to visit  If you are unable to load the website, you will not be able to install/activate Crystal Delivery.  If you are unable to access, reach out to your systems / firewall administrator to ensure access is allowed such as through adding to a domain whitelist.

Once activated, the domain does not need to remain whitelisted and can be removed, although this will prevent the auto-update functionality from working.

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